Response time
We read incoming email during the working week, from Monday to Friday, roughly 09:00 to 18:00 SAST. A reader question usually gets a reply inside two business days, sometimes faster if the answer is already written somewhere on the site. Business and press requests can take a little longer because they go to a different inbox. We do not run a live chat or a phone line — the inbox is the one channel we actually keep an eye on.
Business inquiries
Partnership proposals, co-marketing offers and sponsored placement requests should go to the editorial inbox with a short note about what you have in mind. We do not sell links or paid reviews, and we do not accept guest posts, but we are open to talking about proper editorial collaborations where the content stays independent. If your request is about advertising space, please say so in the subject line so it gets routed correctly.
Topics we answer
We can help with questions about what Lula Bet looks like from a player's side: how registration works, what the current promo codes are, which deposit method tends to be fastest, how long payouts take on average. We cannot look up a specific account, resolve a stuck withdrawal, grant a bonus or override a verification decision. For anything that touches a real account, write to Lula Bet support directly — the correct channels are listed on our deposit and registration pages.
Media requests
Journalists and researchers working on a story about the South African online gambling market are welcome to use our pages as a source and to quote the editors by name. If you need a short on-record comment, an interview or background on something we have published, send the request to the editorial inbox with your deadline. We prefer written answers on the record over quick phone calls, so the quote is accurate when it goes to print.
How to reach us
The quickest way to reach us is email. One address covers everything — reader questions, corrections, press and business — and the team routes it internally. Please include a clear subject line and, if your note is about a specific page on the site, the full URL. We do not reply to anonymous messages or unsolicited offers to buy the domain.